Privacy policy
(S)MER Privacy Policy
Although we are not bound by the Privacy Act 1988 (Cth) (the Privacy Act) At (S)MER, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information when you visit our website and interact with our services.
By using our website and purchasing from (S)MER, you agree to the terms outlined in this privacy policy.
1. Information We Collect
When you visit our website or make a purchase, we collect the following types of information:
- Personal Information: Includes your name, email address, shipping and billing address, phone number, and payment details.
- Account Information: If you create an account, we store your login details and purchase history.
- Payment Information: We collect payment details (such as credit card information) through a secure payment processing service. We do not store your payment information on our servers.
- Website Usage Information: We collect information about your browsing behavior, including IP address, browser type, and cookies to enhance your experience on our website.
- Cart Abandonment Information: Our website uses cookies and plugins to help track items you place into your shopping cart, including when you abandon your cart. This information may be used to send cart reminder messages via SMS, provided you have opted in to receive such communications.
2. How We Use Your Information
We use the personal information you provide for the following purposes:
- To Process Orders: We use your personal and payment information to process and deliver your orders, and to provide customer support if needed.
- To Improve Our Website: We use website usage data to improve the functionality of our site and to provide a better user experience.
- To Send Marketing Communications: With your consent, we may use your contact information to send updates, promotions, and newsletters. You can opt out at any time by following the unsubscribe instructions in these emails.
- To Send Cart Reminders via SMS: If you have opted into SMS communications, we may use your phone number and cart activity to send reminders about items left in your cart.
- To Comply with Legal Requirements: We may disclose your information if required by law or if necessary to protect our legal rights.
3. Cookies
Our website uses cookies to personalize and improve your shopping experience. Cookies are small text files that are stored on your device when you visit our site. They help us remember your preferences, track site usage, and display relevant ads.
- Cart Tracking: Cookies and plugins help us keep track of items in your shopping cart, including when it has been abandoned. This allows us to send cart reminders if you have opted into SMS communications.
You can choose to disable cookies in your browser settings, but please note that some parts of our site may not function properly if you do.
4. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Such as payment processors, shipping companies, and IT services that help us operate our business.
- Legal Authorities: If required by law or in response to a legal request, we may share your information with government authorities or other third parties to protect our rights and comply with legal obligations.
Exclusion for SMS Data: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We take data security seriously and implement industry-standard measures to protect your personal information. All payment transactions are encrypted using secure socket layer (SSL) technology. However, no method of transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
You have the right to access, correct, or delete your personal information at any time. If you would like to review or update your details, please log into your account or contact our customer service team at customerservice@s-mer.com.
You may also opt-out of receiving marketing communications from us by following the unsubscribe link in any of our emails or by contacting us directly.
7. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including processing orders, providing customer support, and complying with legal obligations.
8. Location Tracking
If you enable location tracking while using our website or services, we may collect location-based data to provide a more personalized shopping experience, such as tailored recommendations or localized promotions. This data is collected only with your consent and is used solely to enhance your experience.
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at customerservice@s-mer.com, and we will take steps to delete that information.
10. Changes to This Policy
(S)MER may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
(S)MER Customer Service
Email: customerservice@s-mer.com
